For transparency, this document is provided in both English and French. As EVOLV GYMWEAR operates mainly from France, the French version shall be considered the official reference text.

GENERAL TERMS AND CONDITIONS OF SALE (GTCS)(EN)

Last updated: October 28, 2025

1. Purpose

These General Terms and Conditions of Sale govern the sale of products on www.evolv-gymwear.com by EVOLV GYMWEAR (the “Seller”).
Any order placed on the website constitutes full and unconditional acceptance of these Terms.

2. Company Information

EVOLV GYMWEAR
SIREN: 980 308 621
SIRET: 980 308 621 00021
Address: ZA des Longs Réages, 4 Rue du Bignon, 22190 PLÉRIN, France
E-mail: support@evolv-gymwear.com

3. Orders and Payment

Any order placed on the website constitutes a binding contract.
Payment is due at the time of order confirmation and implies acceptance of the prices, product descriptions, and these Terms.

4. Shipping and Delivery

Orders are shipped from France via Colissimo.
Approximately 95% of orders are dispatched within 48 business hours after payment confirmation.
Delivery times are provided for information purposes only and are not contractual.

EVOLV GYMWEAR cannot be held responsible for any delay, loss, or damage once the parcel has been handed over to the carrier.
For more information, please refer to the Shipping Policy available on our website.

5. Returns and Refunds

Customers have 14 days from receipt of their order to request a return.
Items must be new, unworn, unwashed, and returned in their original packaging.
Return shipping costs are borne by the Customer, except in the event of an error or a defective product.

For more details, please consult the Return & Refund Policy available on our website.

6. Liability

EVOLV GYMWEAR shall not be held liable for any delay or failure in performance resulting from force majeure or other external circumstances beyond its reasonable control.

7. Linked Policies

By confirming an order and proceeding to payment, the Customer acknowledges having read, understood, and unconditionally accepted these General Terms and Conditions of Sale, as well as the associated policies, including:

• the Return & Refund Policy,

• the Shipping Policy,

• and the Privacy Policy.

These documents, available on the website, form an integral part of the Terms and have the same contractual value.

8. Contact

For any inquiries, please contact us via e-mail at support@evolv-gymwear.com
or through the Contact Us page available on our website.

CONDITIONS GÉNÉRALES DE VENTE (CGV)(FR)

Dernière mise à jour : 28 octobre 2025

1. Objet

Les présentes Conditions Générales de Vente régissent les ventes de produits sur www.evolv-gymwear.com par EVOLV GYMWEAR (le « Vendeur »). Toute commande vaut acceptation pleine et entière des présentes CGV.

2. Informations légales

EVOLV GYMWEAR
SIREN: 980 308 621
SIRET: 980 308 621 00021
Adresse: ZA des Longs Réages, 4 Rue du Bignon, 22190 PLÉRIN, France
E-mail: support@evolv-gymwear.com

3. Commandes et paiement

Toute commande passée sur le Site constitue un contrat ferme. Le paiement est exigible à la validation de la commande et vaut acceptation des prix, descriptions et présentes conditions.

4. Expédition et livraison

Les commandes sont expédiées depuis la France via Colissimo. 95 % des commandes sont expédiées sous 48 heures ouvrées. Les délais de livraison sont indicatifs et non contractuels. EVOLV GYMWEAR ne peut être tenue responsable des retards, pertes ou dommages une fois le colis confié au transporteur.

Pour plus d’informations, veuillez consulter la Politique d’expédition disponible sur notre site.

5. Retours et remboursements

Le Client dispose de 14 jours après réception pour demander un retour. Les articles doivent être neufs, non portés, non lavés et renvoyés dans leur emballage d’origine. Les frais de retour sont à la charge du Client sauf erreur ou défaut du produit.

Pour plus d’informations, veuillez consulter la Politique de retour et de remboursement disponible sur notre site.

6. Responsabilité

EVOLV GYMWEAR ne saurait être tenue responsable d’un retard ou d’un manquement dû à un cas de force majeure ou à des circonstances externes indépendantes de sa volonté.

7. Clause de rattachement aux autres politiques

En validant sa commande et en procédant au paiement, le Client reconnaît avoir lu, compris et accepté sans réserve l’ensemble des présentes Conditions Générales de Vente, ainsi que les politiques associées, à savoir :

• la Politique de retour et de remboursement,

• la Politique d’expédition,

• et la Politique de confidentialité.

Ces documents, disponibles sur le Site, font partie intégrante des CGV et ont la même valeur contractuelle.

8. Contact

Pour toute demande, contactez nous via mail : support@evolv-gymwear.com ou via le formulaire de contact disponible sur la page Contact Us.

 

For transparency, this policy is available in both English and French. The English version appears first, followed by the French version below. As EVOLV GYMWEAR operates primarily from France, the French version shall be considered the official reference text.

RETURN AND REFUND POLICY (EN)

Last updated: October 28, 2025.

1. General Return Conditions

If you wish to return an item, please make sure to comply with the following conditions:

• Submit your return request within 14 days after receiving your order.

• Once your request has been approved, you have an additional 14 days to send the parcel back.

• The item must be returned in its original packaging, with tags attached and the pouch undamaged.

• Items must be new, unworn, unwashed, unstained, and unscented.

• Any item that is damaged, used, wrinkled, or showing signs of wear will not be accepted.

Each return is subject to a quality control inspection.
If the returned product does not meet these conditions, EVOLV GYMWEAR reserves the right to refuse the refund or to issue a partial refund based on the condition of the returned item.

If an item is defective or damaged, please inform us before sending the return so that it can be processed accordingly.

2. Defective Items

If an item is received defective, damaged, or shows a major non-conformity, please contact our customer service before initiating any return procedure and within 14 days of receiving your order.
Clear photos of the defect or non-conformity may be requested to ensure proper and timely handling of your case.

Major non-conformities refer to significant issues affecting the quality, safety, or functionality of the product (e.g., faulty stitching, tear, incorrect model, or major sizing error).
Minor variations in color, slight measurement differences, or delivery delays are not considered non-conformities and do not entitle the customer to a refund or replacement.

3. How to Return an Item ?

• Contact our customer service at support@evolv-gymwear.com or via the contact form on the Contact Us page to initiate a return.

• You will receive a return label and detailed instructions.

• Carefully place the item in its original packaging and include the delivery slip inside the parcel.

• Attach the return label to the outside of the parcel.

• Drop the parcel off at a Colissimo drop-off point or schedule a pickup (option available depending on the country).

• Keep your shipping receipt and tracking number until the refund is confirmed.

If the order includes a complimentary or promotional item linked to a specific purchase condition (for example, “Free product for orders over €80”), and a return causes the total value of the order to fall below the qualifying threshold, the complimentary item must also be returned in its original condition and packaging.
If the free item is not returned, its commercial value may be deducted from the total refund amount.

4. Return Fees

• France, Belgium and Switzerland : return fees are set at €6.90, automatically deducted from the refund amount.

• Other countries: fees vary depending on the destination and will also be deducted from the refund amount.

5. Refund

Once your return has been received by our team:

• The processing time is approximately 5 business days, and no more than 14 business days after receipt.

• If the return is compliant, the refund will include the total price of the returned item and the initial standard shipping fees, minus the return costs.

• Refunds are issued to the same payment method used for the original purchase.

• The time for the refund to appear in your account depends on your bank (usually 3–5 additional business days).

You will receive an email confirmation once your refund has been processed.

6. Non-Compliant Returns

A return will be refused in the following cases:

• The item has been worn, washed, stained, torn, damaged, or emits an odor.

• The item is without packaging and/or without tag(s).

• The item is damaged and was not reported prior to the return.

• The returned product is missing from the parcel.

The item may be returned to the customer at their expense or be subject to a refund refusal or a partial refund depending on its condition. The customer will be notified by email.

7. Important Information

• The free shipping offer on orders over €80 cannot be combined with other promotions.

• Returns remain under the customer’s responsibility until received by EVOLV GYMWEAR.

• EVOLV GYMWEAR cannot be held responsible for loss, delay, or damage during the return shipment.

• Any unapproved or non-compliant return may be refused.

• Items purchased on sale or promotion remain eligible for return unless otherwise stated.

 

POLITIQUE DE RETOUR ET DE REMBOURSEMENT (FR)

Dernière mise à jour : 28 oct. 2025.

1. Conditions générales de retour

Si vous souhaitez retourner un article, merci de respecter les conditions suivantes :

• Faire la demande de retour dans les 14 jours suivant la réception de votre commande.

• Une fois la demande validée, vous disposez de 14 jours supplémentaires pour renvoyer le colis.

• L’article doit être retourné dans son emballage d’origine, avec les étiquettes attachées et la pochette non déchirée.

• Les articles doivent être neufs, non portés, non lavés, non tachés et sans odeur.

• Aucun article endommagé, usé, froissé ou présentant des traces d’utilisation ne sera accepté.

Chaque retour fait l’objet d’un contrôle qualité.
Si le produit ne respecte pas ces conditions, EVOLV GYMWEAR se réserve le droit de refuser le remboursement ou de procéder à un remboursement partiel selon l’état du produit retourné.

2. Articles défectueux

Si un article est reçu défectueux ou endommagé, ou présente une non-conformité majeure, veuillez contacter notre service client avant toute procédure de retour dans les 14 jours après réception de la commande. Des photos précises du défaut ou de la non-conformité pourront vous être demandées afin de permettre une prise en charge rapide et adaptée.

Sont considérées comme non-conformités majeures les anomalies significatives affectant la qualité, la sécurité ou l’usage du produit (ex. couture défectueuse, déchirure, erreur de modèle, taille erronée importante).
De légères variations de couleur, différences mineures de mensurations ou retards de livraison ne constituent pas des non-conformités et ne donnent pas lieu à remboursement ou remplacement.

3. Comment effectuer un retour ?

• Contactez notre service client à support@evolv-gymwear.com ou via le formulaire de contact sur la page Contact Us pour initier un retour.

• Vous recevrez un bordereau de retour et les instructions détaillées.

• Replacez soigneusement l’article dans son emballage d’origine et ajoutez le bon de livraison à l’intérieur du colis.

• Collez l’étiquette de retour à l’extérieur du colis.

• Déposez le colis dans un point relais Colissimo ou programmez un enlèvement (option disponible selon les pays).

• Conservez la preuve de dépôt et le numéro de suivi jusqu’à la confirmation du remboursement.

Si la commande comprend un article offert ou promotionnel lié à une condition d’achat spécifique (par exemple, « Produit offert pour toute commande supérieure à 80 € »), et qu’un retour fait descendre la valeur totale de la commande en dessous du seuil requis, l’article offert devra également être retourné dans son état et emballage d’origine.
À défaut de retour de cet article, sa valeur commerciale pourra être déduite du montant total du remboursement.

4. Frais de retour

• France, Belgique et Suisse : frais de retour fixés à 6,90 €, déduits automatiquement du montant remboursé.

• Autres pays : les frais varient selon la localisation et seront également déduits du remboursement.

5. Remboursement

Une fois le colis reçu par notre équipe :

• Le traitement est effectué sous environ 5 jours ouvrés, et au plus tard sous 14 jours ouvrés après réception.

• Si le retour est conforme, le remboursement sera total et inclura le montant de l’article retourné ainsi que les frais de livraison initiaux, déduction faite des frais de retour.

• Le remboursement est réalisé sur le même moyen de paiement que celui utilisé lors de l’achat.

• Le délai d’apparition sur votre compte dépend de votre établissement bancaire (en moyenne 3 à 5 jours ouvrés supplémentaires).

Vous recevrez un e-mail de confirmation dès que votre remboursement aura été effectué.

6. Retours non conformes

Un retour sera refusé dans les cas suivants :

• L’article a été porté, lavé, taché, déchiré, abîmé ou présente des odeurs.

• L’article est sans emballage et/ou sans étiquette.

• Le produit est endommagé et n’a pas été signalé avant le retour.

• Le produit est absent du colis.

Le produit pourra être renvoyé à ses frais ou faire l’objet d’un refus de remboursement ou un remboursement partiel selon son état. Le client sera informé par mail.

7. Informations importantes

• L’offre de livraison gratuite dès 80 € d’achat est non cumulable avec d’autres promotions.

• Les retours sont sous la responsabilité du client jusqu’à leur réception par EVOLV GYMWEAR.

• EVOLV GYMWEAR ne peut être tenue responsable des pertes, retards ou dommages survenus pendant le transport du retour.

• Tout retour non validé ou non conforme pourra être refusé.

• Les articles achetés en promotion restent éligibles au retour, sauf mention contraire.

Last updated: October 28, 2025

EVOLV GYMWEAR operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). EVOLV GYMWEAR is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@evolv-gymwear.com or contact us at 4 Rue du Bignon, ZA des Longs Réages , PLERIN, 22190, FR For the purpose of applicable data protection laws, we are the data controller of your personal information.

For transparency, this Shipping Policy is available in both English and French. The English version appears first, followed by the French version below. As EVOLV GYMWEAR  operates primarily from France, the French version shall be considered the official reference text.

SHIPPING POLICY (EN)

Last updated: October 28, 2025

1. Order Processing Time

At EVOLV GYMWEAR, we strive to dispatch all orders as quickly as possible. On average, 95% of orders are shipped within 48 business hours following order confirmation (excluding weekends, holidays, and peak periods).

All processing and delivery times mentioned on our website are indicative only and do not constitute a binding commitment. They cannot be used as grounds for cancellation, compensation, or refund.

2. Carriers and Shipping Areas

Shipments within France and Belgium are handled by Colissimo (La Poste).

International deliveries are made through Colissimo International or its local partners depending on the destination.

Delivery times vary by country and are provided for information purposes only at checkout.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

A dedicated order tracking section is available on our website, accessible from the Track Your Order page.
You can also follow the delivery progress of your parcel directly on the carrier’s website.

EVOLV GYMWEAR has no control over the handling or delivery times once the parcel has been transferred to the carrier.

4. Accuracy of Delivery Information

The customer is solely responsible for providing accurate delivery details (name, address, postal code, phone number, etc.).

If an error is identified, the customer must contact EVOLV GYMWEAR as soon as possible at support@evolv-gymwear.com or via the contact form on the Contact Us page. If the order has not yet been shipped, EVOLV GYMWEAR will attempt to correct the information. If the parcel has already been shipped, even before the indicated 48-hour period, EVOLV GYMWEAR cannot be held responsible for any non-delivery, delay, or return of the parcel.

In the event of an error resulting in the parcel being returned to the sender, reshipping costs will be borne by the customer. The customer may also request a partial refund, excluding the initial shipping fees.

5. Shipping Liability

Once the parcel is handed over to the carrier, liability for the shipment transfers to the customer. EVOLV GYMWEAR cannot be held responsible for:

• delivery delays,

• lost, stolen, or damaged parcels,

• tracking or handling errors attributable to the carrier.
  

In case of a delivery issue (e.g., parcel marked as delivered but not received, delay, or damage), the customer must contact the carrier directly with the tracking number.

EVOLV GYMWEAR may assist administratively but will not issue any refund or replacement until the carrier’s investigation is completed.

6. Unclaimed or Returned Parcels

If a parcel is not collected within the carrier’s holding period (pickup point, post office, failed home delivery), it will be returned to EVOLV GYMWEAR.

The customer may then:

• request a reshipment (with additional shipping fees), or

• request a partial refund (excluding original shipping costs).

7. Free Shipping Offer

The free shipping offer for orders above €80 applies only to France and Belgium. This offer cannot be combined with other discounts or promotions.

8. Lost or Delayed Parcels

If a parcel is marked as delivered but not received, the customer must open an investigation with the carrier.

If the parcel is lost, stolen, or damaged after dispatch, EVOLV GYMWEAR cannot be held responsible. No refund or replacement will be made until the carrier’s investigation is formally closed.

9. Damaged Parcels Upon Receipt

If a parcel arrives visibly damaged, it is recommended to:

• refuse the delivery, or

• accept it with written reservations (with photos), and

• immediately contact the carrier.

The customer must also notify EVOLV GYMWEAR at support@evolv-gymwear.com or via the contact form on the Contact Us page within 48 hours of receipt for proper follow-up.

10. Force Majeure

EVOLV GYMWEAR shall not be held liable for any delay or delivery failure due to events beyond its reasonable control, including natural disasters, strikes, transport blockages, health crises, wars, or any other force majeure circumstances.

11. Customer Service

For any question related to shipping or delivery, please contact support@evolv-gymwear.com or via the contact form on the Contact Us page.

POLITIQUE D’EXPÉDITION (FR)

Dernière mise à jour : 28 octobre 2025

1. Délais de traitement des commandes

Chez EVOLV GYMWEAR, nous nous engageons à expédier vos commandes dans les meilleurs délais.

En moyenne, 95 % des commandes sont expédiées dans un délai de 48 heures ouvrées à compter de la validation de la commande (hors week-ends, jours fériés et périodes de forte activité).

Les délais de traitement et de livraison mentionnés sur le site sont donnés à titre indicatif uniquement. Ils ne constituent ni un engagement contractuel, ni un motif de remboursement ou d’annulation.

2. Transporteurs et zones d’expédition

Les livraisons en France métropolitaine et en Belgique sont assurées par Colissimo (La Poste).

Les livraisons internationales sont effectuées via le réseau Colissimo International ou ses partenaires locaux selon la destination.

Les délais de livraison varient selon le pays et sont indiqués au moment du paiement à titre indicatif et non contractuel.

3. Suivi de commande

Une fois votre commande expédiée, un numéro de suivi vous est envoyé par e-mail. 

Un onglet dédié au suivi de commande est disponible sur notre site internet, accessible depuis la page Track Your Order. Vous pouvez également suivre l’acheminement de votre colis sur le site du transporteur.

EVOLV GYMWEAR n’a aucun contrôle sur les délais d’acheminement ou de livraison après la remise du colis au transporteur.

4. Exactitude des informations de livraison

Le client est seul responsable de l’exactitude des informations de livraison fournies lors de la commande (nom, adresse, code postal, numéro de téléphone, etc.).

En cas d’erreur, le client doit contacter EVOLV GYMWEAR dès que possible à l’adresse support@evolv-gymwear.com ou via le formulaire de contact sur la page Contact Us. Si la commande n’a pas encore été expédiée, EVOLV GYMWEAR fera son possible pour corriger les informations. Si le colis a déjà été expédié, même avant les 48 heures indiquées, EVOLV GYMWEAR ne pourra être tenue responsable de la non-livraison, du retard ou du retour du colis.

En cas d’erreur entraînant un retour à l’expéditeur, les frais de réexpédition seront à la charge du client. Le client pourra également demander un remboursement partiel, hors frais de livraison initiaux.

5. Responsabilité du transport

À compter de la remise du colis au transporteur, la responsabilité du colis est transférée au client. EVOLV GYMWEAR ne pourra être tenue responsable :

• des retards de livraison,

• des pertes, vols ou détériorations,

• des erreurs d’acheminement imputables au transporteur.

En cas de problème (colis déclaré livré mais non reçu, retard, dommage, perte), le client doit contacter directement le transporteur muni de son numéro de suivi.

EVOLV GYMWEAR peut fournir une assistance administrative, mais aucun remboursement ou remplacement ne sera effectué avant la clôture de l’enquête transporteur.

6. Colis non réclamé / retourné à l’expéditeur

Si un colis n’est pas retiré dans les délais impartis (point relais, bureau de poste, échec de livraison), il sera retourné à EVOLV GYMWEAR.

Le client pourra alors :

• demander une réexpédition (frais à sa charge), ou

• demander un remboursement partiel (hors frais d’envoi initiaux).

7. Livraison offerte

La livraison offerte dès 80 € d’achat est valable uniquement pour la France métropolitaine et la Belgique. Cette offre est non cumulable avec d’autres promotions ou codes de réduction.

8. Retard ou perte de colis

Si le colis est indiqué comme livré mais non reçu, le client doit ouvrir une enquête auprès du transporteur.

Si le colis est perdu, volé ou endommagé après expédition, EVOLV GYMWEAR ne pourra en être tenue responsable.

Aucun remboursement ou remplacement ne sera effectué avant la clôture de l’enquête par le transporteur.

9. Colis endommagé à la réception

En cas de colis endommagé, il est recommandé de :

• refuser la livraison, ou

• émettre des réserves sur le bordereau de livraison (avec photos), et

• contacter immédiatement le transporteur.

Le client doit également informer EVOLV GYMWEAR à support@evolv-gymwear.com ou via le formulaire de contact sur la page Contact Us dans un délai de 48 heures suivant la réception pour un suivi optimal.

10. Cas de force majeure

EVOLV GYMWEAR ne saurait être tenue responsable des retards, pertes ou impossibilités de livraison dus à des circonstances indépendantes de sa volonté, telles que catastrophes naturelles, grèves, blocages logistiques, crises sanitaires ou tout autre cas de force majeure.

11. Service client

Pour toute question liée à l’expédition ou à la livraison, contactez notre service client : support@evolv-gymwear.com ou via le formulaire de contact sur la page Contact Us.

SIREN: 980 308 621 R.C.S. Saint-Brieuc
Registry: Commercial Court Registry of Saint-Brieuc

Address: EVOLV GYMWEAR 4 rue du Bignon ZA des Longs Réages 22190 PLERIN
Contact: support@evolv-gymwear.com